Contact us

866-886-2537

customercare@tervis.com

Return Policy:

We know you will love your Tervis drinkware, however if for any reason you are not satisfied, you may return products with a receipt or packing slip within 30 days from the date of purchase for a refund of the sale price and tax. After receiving returned products, it may take up to 30 days to be processed. A refund will be credited to you 5-7 days after the return is processed.

Please note: Non-defective returns must be returned in new and unused condition along with its original packing materials. Customer is responsible for return shipping. Shipping charges will not be refunded.

Returns should be mailed with the completed form to:

Tervis Tumbler Company
Returns Department
928 S Tamiami Trail
Osprey, FL 34229

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Backorders will ship in 28 days.
Return Policy

We know you will love your Tervis drinkware, however if for any reason you are not satisfied, you may return products with a receipt or packing slip within 30 days from the date of purchase for a refund of the sale price and tax. After receiving returned products, it may take up to 30 days to be processed. A refund will be credited to you 5-7 days after the return is processed.

Please note: Non-defective returns must be returned in new and unused condition along with its original packing materials. Customer is responsible for return shipping. Shipping charges will not be refunded.

Returns should be mailed with the completed form to:

Tervis Tumbler Company
Returns Department
928 S Tamiami Trail
Osprey, FL 34229